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Shop Policy

In order to make sure your transaction with us is a smooth one, please review the policies below. 

Product Quality

We work side-by-side with Japan biggest candy distributors, which allows us to get our hands on the latest and the most popular snacks of the season which are only sold in Japan. We also guarantee that all the products sold in our shop are fully licensed merchandise.

Shipping

In an effort so that packages arrive at the destination in the shortest amount of time, all orders are shipped within 3 business days. All packages are shipped from Japan using the "Japan Post" Japanese Postal Service which ranks #1 as the most trusted postal service in the world and number #2 for efficiency.

Secure Payments

We currently accept payments through PayPal and all major credit cards. Making an order at JapanHaul is fully safe and secure. All payments are taken through our secure checkout and we will never share any of your details with third-parties. PayPal helps protect your credit card information with the best systems on the market for security and prevention against fraud. Your financial information is never shared.

Return/Refund Policy

  • All snacks and items are free of damage and breakage when the order is shipped from our warehouse. Although our products are packed very carefully, damages may occur in transit or products may not reach their final destination. If your order arrives broken or damaged, please reach out to our Customer Support from our Support Contact Form within 7 days of receipt and include pictures as mentioned below within your report submission in order for our support team to expedite a resolution:
    • Pictures of all sides of the box (applies to both missing and damaged item issue)
    • Pictures of all items received in the box (applies to both missing and damaged item issue)
    • Pictures of individual items, showing the damaged part (applies to damaged item issue)
  • Damaged items will be reviewed by the support agent and a replacement or refund will be issued only for damaged products and does not cover or include packaging of said item.
  • Validity of a damaged item will be at the discretion of the support agent. Broken items such as cookies, chips, or other fragile snacks also may not qualify for replacement.
  • No refunds can be issued if a wrong address is provided when placing the order.
  • If we are at fault and make a mistake in fulfilling your order, we will accommodate to ensure you receive a new order without any further costs.

Privacy

We guarantee that any information provided to us will not be sold, traded or disclosed to any other source. The details gathered are limited to your name, shipping/billing addresses, email address and phone number. This information is required by the major credit card companies and the shipping companies to process your order and help us in serving you better. For more information see our Privacy Policy.

If you have questions, please contact us.