Refund policy

All snacks and items are free of damage and breakage when the order is shipped from our warehouse. Although our products are packaged very carefully, damages may occur in transit or products may not reach their final destination. If your order arrives broken or damaged, please reach out to our Customer Support at [email protected] within 7 days of receipt and provide photos of the items as proof. After determining if the package was damaged in route, we will issue a store credit or refund accordingly.

Validity of a damaged item will be at the discretion of the support agent. Broken items such as cookies, chips, or other fragile snacks also may not qualify for replacement.

No refunds can be issued if a wrong address is provided when placing the order.

If we are at fault and make a mistake in fulfilling your order, we will accommodate to ensure you receive a new order without any further costs.